Ask yourself what would be the first thing you do before making an online purchase? You know the answer, right? It is a review & ratings of that specific product. You, being a Brand can now think like a customer and make the required strategies to help yourself grow by being able to tackle the challenges in this aspect. Unlike a physical store, customers don’t have the leverage to experience the quality and nature of that product physically. This is the reason most customers turn out to read online product reviews first. Post covid when online business is booming, every customer choosing online platforms as their preferred shopping destination will prefer to view reviews before making the purchase decision. According to recent research, more than 85% of customers prefer to analyze reviews, and 75% of them build trust and take those as personal recommendations.
The impact of reviews is quite measurable too. There are two aspects of reviews positive and negative. Negative reviews usually carry more impact than positive ones. Based on the analysis, customers make their shopping decision. It may sound alarming to you, and you should take advantage of it. As a brand analytics tool, etraKY BS has incorporated reviews & ratings in its new eCommerce tactics SCRAP. If you are still not focusing on this aspect, it can affect your online business drastically in the long run. A single review with fewer positive words makes an ultimate opinion; however, a few more than say a similar thing make a communal consensus. In this blog, we have covered a few of the possible impacts of reviews & ratings and also the tactics you can use to improve them.
Viable Impacts of Reviews and Ratings on eCommerce Brands
Believe it or not, reviews and ratings can declare a lot more about your online brand. An abundance of positive wordings can quantitatively impact your overall sales. It can efficiently upsurge the purchases and create a base of loyal customers. These impressive vital points outline the benefits that make reviews & ratings a requirement for your online brand.
Escalates Your Sales
Not only in India but around the world, it has been proven that customers like to make an opinion on the basis of others’ perspectives. We can also say that reviews and ratings refer to the psychological phenomenon in which potential customers make their decisions on the basis of the shared actions of others. Analyzing positive reviews of other customers who bought similar products drives them confidence that they will buy a good product. Customers want proof from others that a product is worthwhile to buy. In such a way, reviews and ratings can elevate your sales more than ever. In the process of managing your reviews on a daily basis, you can take the help of powerful brand analytics tools such as etraKY BS.
Helps in Building Trust
In the massive eCommerce industry, numerous brands and products out there make it difficult for customers to choose the right one. There are countless brands in almost every category on eCommerce channels. Without a reliable way to trust the quality and authenticity, it is hard for customers to know who they should trust. Thus, reviews and ratings can be the best way for you to build your trust among the customers. Examining a good amount of reviews on a specific product indicates the terrific quality of the product and creates a dynamic reputation in the market that customers can trust. Statistics show that more than 65% of them are likely to trust and make a purchase from a brand with a good amount of positive reviews.
Upsurge Your SEO Efforts
Appearing on the search engine result page (SERP) should be your goal if you want to make a robust market presence. Although, establishing an SEO-friendly market presence requires enough time and effort. Well, in this regard, reviews & ratings can uplift your mission without your efforts. If you can satisfy your customers, there is a 90% chance that they will leave a positive review for you. In their review, most customers use several keywords such as brand and product names. It can benefit you in two compelling ways; First, your brand name will more likely appear whenever a customer searches for a similar product, and secondly, it can attract more customers who are likely to read a positive review.
Up Swing Brand Awareness
You must agree on this point that your brand is not just about selling your products and generating revenue. Of course, you want to expand and make your brand famous in all the prominent eCommerce ventures. To make it the talk of the town, you must consider the importance of reviews & ratings. If you are selling your products on various platforms, then positive reviews can increase your brand awareness and increase your market presence organically.
Effective Tactics to Attain More Reviews & Ratings
Offer High-Quality Products
It is not certain that every customer will leave a review for your product. However, there are more chances to attain them if you offer them a high-quality product. A product that meets their demand and satisfies them immensely can automatically force them to leave positive reviews or ratings.
Ask Customers to Leave a Review
If you are able to deliver quality-based products on promised time, then asking for a review is not a crime. It is pretty simple to ask your customers to leave a review for you. You can simply email them and request them to leave feedback on your product page. Believe it, and a generous review request can make a big difference. These days you can even WhatsApp them and ask for their valuable review.
Always Reply to Customers’ Review
To generate more reviews and ratings on your product page, you must incorporate the art of reply. In terms of general communication and professional terms, customers also appreciate the reply to their feedback. On a priority basis, you should reply to every review, whether it is positive or negative. Not only customers but google also like this; replying to reviews can actually boost up your local SEO efforts. So instead of considering reviews a secondary part of your online business, make it the priority and experience the magic.
Thus, you can understand how reviews and ratings impact your eCommerce brand. In this digital era, reviews and ratings are powerful marketing strategies that you can use for your brand to make a buzz around. On one hand, positive reviews can help you generate revenue and build trust. On the other hand, negative reviews can affect your business drastically and withdraw your chances of establishing trust again. An impeccable understanding of the impacts of reviews and ratings, along with knowing the tactics to upsurge them, can be an important way to make your presence in this competitive eCommerce industry. Keeping an eye on every feedback can’t be possible for you, so to minimize this problem of yours, you can take advantage of some brand analytical tool such as etraKY BS. It can make it easier for you to view all the feedback in one single panel, and you can take the next step accordingly. So, without delaying it anymore, start prioritizing the reviews and ratings.