In the emerging eCommerce world, competition is on an extreme level, and to sustain it here, you need to differentiate your business from others. If you are selling your brand blindly on various channels without knowing market trends and customer demand, you will never let your brand sustain for a more extended period. Offering your customers the same product as your competitors do will never help you attract them. They are already into that specific product, so why would they purchase your product until or unless you are not offering something different or unique from your competitors.
If you are the one who has been in this eCommerce business for a long time but still does not have a solid customer base, then this blog is for you. You need to let your customers notice your brand; you need to leave a suitable remark on their minds so that they may remember your brand and never turn back to you. You need to understand that differentiation is the key to accomplishing those goals. In the manner of being better than others, you need to be distinctive from your competitors. Always keep in mind that different and out of the ordinary always be remembered. Here in this blog, we have mentioned five efficient ways to differentiate your brand on eCommerce platforms.
Incredible Ways to Differentiate Your eCommerce Brand
Nobody cares what you are selling until or unless you do not offer something in a unique way or something unique or different from others. It is pronounced why customers will buy your product if they already bought the identical product from another brand or seller. This is why you need to make your product different from others. Here are some of the following ways that you can use to differentiate your product from your competitors.
Become a Creator, Not a Reseller
In the massive eCommerce industry, it is one of the best ways you can try to differentiate your product from others. You can make your online business truly meaningful by selling a product not yet available on any eCommerce platform. If you are a reseller, you have nothing different to offer compared to your competitors. It is challenging to grow your business as a reseller on prominent eComm websites such as Amazon, Flipkart, Myntra, etc. There are already thousands of resellers selling the same products as you are. But then, as a brand, you can modify your products and add some extra features to make them a little different from others. However, the best way to make a differentiation is to create something unique and valuable for customers. In the process of producing a new product, you have to keep in mind that your product must be helpful to your customers. To make it easier, you can visit several eCommerce platforms and review the category they are offering. Related to that category, you can create any unique and identifiable product as per your preference.
Alluring Product Images and Description
In the eCommerce industry, one particular thing that is highly recommended for selling a product online is images and how you describe your product. Both of these factors go hand in hand; it will never work vice versa; suppose your product has an attractive image but no description, it won’t be able to attract enough customers as it can with an adequate description. Do not forget that customers always want to see the product before buying. Increasing the eCommerce conversion rate is having a high-resolution image of your products with a short, crispy, and informative description. However, sometimes brands and sellers don’t put extra effort into improving the quality of their product images. To make this process happen accurately, you can take the help of some listing quality analytics software, which will alert you to add images and descriptions for your products.
Deliver the Product at the Promised Time
The customers’ expectations are just to get the product as it is and on promised time. So, the real challenge for you is to deliver them the exact product they have ordered and on time. If you want to differentiate your product from others, do not disappoint your customers on these terms. Keeping your promise is essential for customer retention. These days, most customers complain about the wrong product delivery and that too on a late delivery date. You can take advantage of these market situations and provide your customers with a better experience; it will automatically help you differentiate your brand from others. If you are new to this industry, you need to keep an eye on your followers. Several competitor tool tracking tools are available in the market, such as etraKY BS, that can let you know what your competitors are up to. You can use that information to differentiate your brand.
Offer Various Payment Options
If you are the one who is selling the same product as others, then to set the differentiation parameter, you can offer various payment options to your customers. Due to several scandals, customers do not prefer to add their credit or debit card info on multiple eCommerce channels. According to a survey, more than 57% percent of customers don’t place an order if they don’t find their preferred payment method. However, you can offer them several payment options such as Google pay, Phone Pay, Paytm, order now, and pay later, along with the various credit and debit cards option (if someone wishes to use them). Apart from that, customers always want to have the cash on delivery option. Provide them with these payment luxuries, and you can win the game.
Play on Customer Service
You may offer the best quality product to your customers but still not be able to generate enough sales as targeted. At the same time, your competitors are offering the same product with low quality and are still able to have a solid customer base and generate handsome revenue. Have you ever thought about how they do it? Well, the answer is phenomenal customer service. Competing on customer service is the best way to win the game of eCommerce and to create a difference. You should always be there whenever your customer needs you. If you are selling your brands on various eCommerce platforms, you should check whether the platform is providing robust customer support or not. Apart from that, to let your customers know more about your product, you can connect with them through various social media platforms and resolve their queries instantly. The impeccable customer service can turn the game and provide your brand the popularity you always wanted.
In this way, you can differentiate your brand by following the above efficient ways. How you will apply them specifically to your brand and product line should be an area of extreme focus. One very definite thing is that differentiation is the need to help your business flourish rapidly and provide you with a solid customer base. In eCommerce or any other industry, the customer is God, and your focus should always be on them. Your business revolves around them only, and that’s why you should always look forward to offering something new and valuable to your customers. In the various processes of differentiating your brand from others, you can take the help of an eCommerce analytics tool such as etraKY BS.