Refund Policies

It is advised to read the refund policies before making any transaction.

Refund Policies

We don’t offer any refunds under any circumstances, this goes for all the etraKY accounts and add-ons. The invoices are billed in advance on a monthly or yearly basis (depending on the subscription type you have selected).

However, we are willing to issue credits for any add-ons to downgraded monthly accounts, equivalent to the prorated prepaid fees of those add-ons on the date of the cancellation. These credits are non-refundable but can be used against the purchase of any future etraKY services.

See our full Terms of Service for more details.