We don’t offer any refunds under any circumstances, this goes for all the etraKY accounts and add-ons. The invoices are billed in advance on a monthly or yearly basis (depending on the subscription type you have selected).
However, we are willing to issue credits for any add-ons to downgraded monthly accounts, equivalent to the prorated prepaid fees of those add-ons on the date of the cancellation. These credits are non-refundable but can be used against the purchase of any future etraKY services.
See our full Terms of Service for more details.